Alphabet-owned Google is working on blocking user conversations with its new Bard generative AI assistant from being indexed on its Search platform or showing up as results.

“Bard allows people to share chats, if they choose. We also don't intend for these shared chats to be indexed by Google Search. We're working on blocking them from being indexed now,” Google’s Search Liaison account posted on Twitter, now X.

The internet search giant was responding to an SEO Consultant who pointed out on Twitter that user conversations with Bard were being indexed on Google Search.

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In February, travel and expense management company Navan (formerly TripActions) chose to go all-in on generative AI technology for a myriad of business and customer assistance uses.

The Palo Alto, CA company turned to ChatGPT from OpenAI and coding assistance tools from GitHub Copilot to write, test, and fix code; the decision has boosted Navan’s operational efficiency and reduced overhead costs.

GenAI tools have also been used to build a conversational experience for the company’s client virtual assistant, Ava. Ava, a travel and expense chatbot assistant, offers customers answers to questions and a conversational booking experience. It can also offer data to business travelers, such as company travel spend, volume, and granular carbon emissions details.

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Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products.

ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator workflow application.

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Four years after it started life as a white paper, the UK government’s controversial Online Safety Bill has finally passed through Parliament and is set to become law in the coming weeks.

The  bill aims to keep websites and different types of internet-based services free of illegal and harmful material while defending freedom of expression. It applies to search engines; internet services that host user-generated content, such as social media platforms; online forums; some online games; and sites that publish or display pornographic content.

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Imagine running fleets of iPhones that alert you when unexpected security-related incidents take place, or when otherwise legitimate service requests arrive from devices at an unexpected time or location. Imagine management and security software that not only identified these kinds of anomalies but gave you useful advice to help remediate the problem.

This, and more, is the kind of protection Jamf hopes to deliver using generative AI tools. 

Jamf believes generative AI can be a big benefit to tech support and IT admin, and talked about its efforts at the end of an extensive Jamf Nation User Conference (JNUC) keynote. Akash Kamath, the company's senior vice president, engineering, explained that just as the Mac made computing personal, genAI makes AI personal.

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Microsoft released 59 updates in its September Patch Tuesday release, with critical patches for Microsoft Office and Visual Studio, and  continued the trend of including non-Microsoft applications in its update cycle. (Notepad++ is a notable addition, with Autodesk returning with a revised bulletin.) We've made "Patch Now" recommendations for Microsoft development platforms (Visual Studio) and Microsoft Word.

Unfortunately, updates for Microsoft Exchange Server have also returned, requiring server reboots this time, too.

The team at Readiness has created this infographic outlining the risks associated with each of the September updates.

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Apple has pushed out an essential security update to defend against yet another attack by an out-of-control mercenary surveillance group.

Like a bad smell, NSO Group has clawed its way back into the spotlight with yet another unprincipled attack against free speech and citizens' rights, as revealed by Citizen Lab. The security researchers found this latest example of a sinister, yet egregious zero-click attack while checking the device of an “Individual employed by a Washington DC-based civil society organization with international offices.”

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The UK government has conceded one of the more controversial parts of its Online Safety Bill, stating that the powers granted by the legislation will not be used to scan encrypted messaging apps for harmful content until it can be done in a targeted manner.

Companies will not be required to scan encrypted messages until it is "technically feasible and where technology has been accredited as meeting minimum standards of accuracy in detecting only child sexual abuse and exploitation content,” said Stephen Parkinson, the Parliamentary Under-Secretary of State for Arts and Heritage, in a planned statement during the bill’s third reading in the House of Lords on Wednesday afternoon.

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We’re in the “iPhone moment” for generative AI, with every company rushing to figure out its strategy for dealing with this disruptive technology.

According to a KPMG survey conducted this June, 97% of US executives at large companies expect their organizations to be impacted highly by generative AI in the next 12 to 18 months, and 93% believe it will provide value to their business. Some 35% of companies have already started to deploy AI tools and solutions, while 83% say that they will increase their generative AI investments by at least 50% in the next six to twelve months.

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Apple deployments are accelerating across the global enterprise, so it’s surprising that many organizations don't properly recognize that change. Even when companies put Macs, iPhones, and iPads in the hands of their employees, they are failing to manage these deployments. It’s quite shocking.

That’s the biggest take-away from the latest Jamf research, which warns that almost half of enterprises across Europe still don’t have a formal Bring-Your-Own-Device (BYOD) policy in place. That’s bad, as it means companies have no control over how employees connect and use corporate resources, creating a nice, soft attack surface for criminals and competitors alike.

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It looks as if people are at last waking up to a second extraordinarily dangerous requirement buried within a UK government bill designed to promote the nation as a surveillance state. It means bureaucrats can delay or prevent distribution of essential software updates, making every computer user far less secure.

This incredibly damaging limitation is just one of the many bad ideas buried in the UKs latest piece of shoddy tech regulation, the Investigatory Powers Act. What makes the law doubly dangerous is that in the online world, you are only ever as secure as your least secure friend, which means UK businesses will likely suffer by being flagged as running insecure versions of operating systems.

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Apple is continuing its expansion of Managed Apple IDs for business customers, giving them increased access to iCloud services and Apple Continuity features. Companies get iCloud backup and new syncing options (particularly for passwords, passkeys, and other enterprise credentials) — along with access to business-friendly Continuity features such as Universal Control.

But they could also lead to increased data sprawl and siloing. Ironically, those issues are typically related to shadow IT, even though they're enterprise features. Let's look at what's going on and how enterprises can take advantage of these features and services without running into trouble.

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As a large number of companies continue to test and deploy generative artificial intelligence (genAI) tools, many are at risk of AI errors, malicious attacks, and running afoul of regulators — not to mention the potential exposure of sensitive data.

For example, in April, after Samsung’s semiconductor division allowed engineers to use ChatGPT, workers using the platform leaked trade secrets on least three instances, according to published accounts. One employee pasted confidential source code into the chat to check for errors, while another worker shared code with ChatGPT and “requested code optimization.”

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Fresh security research from Jamf Threat Labs may not reflect an active attack, but it does illustrate the layered complexity of today’s threat environment.

In brief, the researchers have figured out a proof of concept attack that tricks victims into thinking they are using Airplane Mode. However, in reality the attacker has put in place a fake version of that mode that looks normal but lets the attacker maintain access to the device.

This is by no means a straightforward attack and hasn’t been seen in the wild. The exploit is complex and would require an attacker to successfully take control of the target device through a series of exploits, the research claims. 

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When Zoom amended its terms of service earlier this month — a bid to make executives comfortable that it wouldn’t use Zoom data to train generative AI models — it quickly stirred up a hornet's nest. So the company “revised” the terms of service, and left in place ways it can still get full access to user data.

Computerworld repeatedly reached out to Zoom without success to clarify what the changes really mean.

Editor's note: Shortly after this column was published, Zoom again changed its terms and conditions. We’ve added an update to the end of the story covering the latest changes.

Before I delve into the legalese — and Zoom’s weasel words to falsely suggest it was not doing what it obviously was doing — let me raise a more critical question: Is there anyone in the video-call business not doing this? Microsoft? Google? Those are two firms that never met a dataset that they didn’t love.

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Hidden in the basic infrastructure that runs the US military is a powerful piece of Windows-borne Chinese malware that can disrupt the communications systems, power grids, and water supplies at the military’s bases around the world. One US congressional aide calls it a “ticking time bomb” that as The New York Times put it, “could give China the power to interrupt or slow American military deployments or resupply operations by cutting off power, water and communications to US military bases.”

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Head and hand motion data gathered from virtual reality (VR) headsets could be as effective at identifying individuals as fingerprints or face scans, research studies have shown, potentially compromising user privacy when interacting in immersive virtual environments.

Two recent studies by researchers at the University of California, Berkeley, showed how data gathered by VR headsets could be used to identify individuals with a high level of accuracy, and potentially reveal a host of personal attributes, including height, weight, age, and even marital status, according to a Bloomberg report Thursday.

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With its August Patch Tuesday release, Microsoft pushed out 90 updates for the Windows and Office platforms. The latest fixes include  another update for Microsoft Exchange (along with with a warning about failed updates to Exchange Server 2016 and 2019) and a "Patch Now" recommendation from us for Office.

The team at Application Readiness has crafted this useful infographic outlining the risks associated with each of the updates for this month.

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Artificial intelligence (AI) is already having a significant effect on businesses and organizations across a variety of industries, even as many businesses are still just kicking the tires on the technology.

Those that have fully adopted AI claim a 35% increase in innovation and a 33% increase in sustainability over the past three years, according to research firm IDC. Customer and employee retention has also been reported as improving by 32% after investing in AI.

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A UK research team based at Durham University has identified an exploit that could allow attackers to figure out what you type on your MacBook Pro — based on the sound each keyboard tap makes.

These kinds of attacks aren’t particularly new. The researchers found research dating back to the 1950s into using acoustics to identify what people write. They also note that the first paper detailing use of such an attack surface was written for the US National Security Agency (NSA) in 1972, prompting speculation such attacks may already be in place.

“(The) governmental origin of AS- CAs creates speculation that such an attack may already be possible on modern devices, but remains classified,” the researchers wrote.

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